Return & Refund
Hassle-free returns. Because you deserve the best. ♡
↺ Return Policy
You can request a return within 7 days of delivery.
₹ Refund Policy
After your return is approved and the item is received and checked, your refund is credited to your original payment method within 5–7 business days.
How to Return
Email kindxaviii@gmail.com with your order number and the reason.
Our team will approve it and share the return address.
Pack the product securely and send it to us.
Once we receive and check the item, your refund is processed.
Return Eligibility
- The product must be unused, unwashed and in its original condition.
- Tags and packaging must be intact.
- Intimate wear, custom-made items and sale items cannot be returned.
Damaged or Wrong Product
Please tell us within 48 hours of delivery with photos or a video. We will offer a replacement or a full refund.
Return & Refund Policy
Last updated: November 5, 2026
We want you to love every piece you buy from CHERRY DRESS CO. If something is not right, this policy explains how returns, exchanges and refunds work.
Return Window
You can request a return or exchange within 7 days of delivery. Requests made after 7 days cannot be accepted.
Eligible Items
- The item must be unused, unwashed and unaltered, with all tags, labels and original packaging intact.
- The item must be free of perfume, makeup, stains, odour and any signs of wear.
- Your order number is required as proof of purchase.
Non-Returnable Items
- Items bought in final sale, clearance or special offers, unless they arrive damaged or wrong.
- Items that have been worn, washed, altered or damaged after delivery.
- Gift cards and accessories marked as non-returnable on the product page.
Damaged, Defective or Wrong Items
If you receive a damaged, defective or wrong item, email us within 48 hours of delivery at supportcherrydressco@gmail.com with your order number and clear photos or an unboxing video. We will arrange a free pickup and send a replacement or a full refund, as you prefer, subject to stock availability.
How to Request a Return or Exchange
- Email us at supportcherrydressco@gmail.com with your order number, the item you wish to return or exchange, and the reason.
- Our team will review your request and reply within 1 to 2 business days.
- Once approved, we will arrange a pickup or share the return address.
- Pack the item securely in its original packaging with all tags intact.
Please do not send items back without our approval, as we cannot take responsibility for unapproved returns.
Return Shipping
- For damaged, defective or wrong items, return shipping is free.
- For returns or exchanges because of size, fit or change of mind, return shipping charges may be deducted from your refund or paid by you.
Exchanges
We offer exchanges for a different size or colour, subject to stock availability. If your preferred size or colour is unavailable, we will offer a refund instead.
Refunds
- After we receive and inspect the returned item, we will confirm your refund by email.
- Approved refunds are processed within 5 to 7 business days to your original payment method. Your bank may take a few additional days to show the amount.
- Original shipping charges are non-refundable, except when the return is due to our error.
Order Cancellation
You can cancel an order before it is dispatched by contacting us. Orders cancelled before dispatch are refunded in full within 5 to 7 business days. Once an order has been shipped it cannot be cancelled, but you may use the return process after delivery.
Late or Missing Refunds
If you have not received your refund after 10 business days, please check your bank account first and then contact your bank. If you still have not received it, email us at supportcherrydressco@gmail.com.
Contact Us
For any questions, write to supportcherrydressco@gmail.com or visit our Contact page.