Thank you for shopping with CHERRY DRESS CO. This policy explains how we process, ship and deliver your orders within India.

Order Processing

• Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday to Saturday, excluding public holidays.
• Orders placed on Sundays or public holidays are processed on the next business day.
• Because our products come from partner suppliers, your order may be dispatched from a supplier's location. During sales, festivals and busy seasons, processing may take a little longer, and we will keep you informed of any delay.
• Once your order is shipped, we will send you an email or SMS with your tracking details.

Shipping Areas

We currently ship across India to all serviceable pin codes. If your pin code is not serviceable by our courier partners, we will contact you to arrange an alternative or issue a full refund. We do not ship internationally at this time.

Estimated Delivery Time

• Metro cities: 3 to 6 business days after dispatch
• Other cities and towns: 5 to 8 business days after dispatch
• Remote areas: 7 to 12 business days after dispatch

These are estimates, not guaranteed delivery dates. Delays may occur due to weather, strikes, natural events, courier issues or other circumstances beyond our control.

Shipping Charges

Shipping charges, if any, are calculated and shown at checkout before you pay. We may offer free shipping on orders above a certain value or during special promotions. Any such offer will be displayed on our website at the time.

Payment Method

All orders on our website are prepaid. Cash on Delivery (COD) is not available. You can pay securely online using the payment methods shown at checkout.

Order Tracking

Once your order is dispatched, you can track it using the link sent to you by email or SMS, or on our Track Order page. If you do not receive tracking details within 4 business days of placing your order, please contact us.

Incorrect or Incomplete Address

Please make sure your address, pin code and phone number are correct. CHERRY DRESS CO. is not responsible for delays, non-delivery or loss caused by incorrect or incomplete details provided by the customer. If a package is returned to us because of an incorrect address or because you were unavailable, re-shipping charges may apply.

Failed Delivery Attempts

Our courier partners usually make 2 to 3 delivery attempts. If delivery fails because you could not be reached or you refused the package, the order will be returned to us. In that case, we will refund the order amount after deducting the shipping charges.

Multiple Items and Split Shipments

If you order several items, they may arrive in separate packages, possibly from different suppliers, depending on stock availability. You will not be charged extra for split shipments.

Damaged, Tampered or Wrong Items

Please check your parcel at the time of delivery. If the package looks damaged or tampered with, do not accept it and let us know right away. If you receive a damaged or wrong item, email us within 48 hours of delivery with your order number and clear photos or an unboxing video. We will arrange a replacement or refund, as applicable.

Lost Packages

If your order shows as delivered but you have not received it, or it appears to be lost in transit, please contact us within 7 days. We will investigate with the courier partner and resolve the matter.

Contact Us

For any questions about shipping, email us at supportcherrydressco@gmail.com with your order number, or visit our Contact page.